My Virtual StrongBox has an extensive library of technical documentation and video for members directly within the user interface. From time to time members may experience technical difficulties. The primary method for requesting assistance is directly through your client portal link provided by My Virtual StrongBox. Please visit https://virtualstrongbox.zendesk.com to create a profile to share with your administrative teams.

This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a  More...

GOLD cannot be installed directly on an iPad. However, GOLD can be accessed from a remote session server via various thin client access methods such as RDP emulators, etc. in much the same way Virtual Branch functions. However, CU*Answers does not officially support accessing GOLD via an iPad at this time. CUs can certainly access GOLD in this manner, though it is recommended they follow best practices and FFIEC/NCUA VPN recommendations concerning two factor authentication, encrypted sessions, P  More...

For any GOLD update issue, these steps should be followed first to ensure that GOLD is configured properly and there are no corrupt files from a previously failed update. Ensure the user has logged out of and closed all open sessions Have the user open http://updates.cubase.org/ Have the user select their credit union from the list Have the user run the link for the branch at which they are located Have the user run the “Force CU*Base update” link under the CU*Base Utilities sec  More...

The General Printer ID that is specified in Tool #326 CU Hardware Configuration does not control where screenshots are printed. The screen shot configuration needs to be changed on the virtual workstation device. Contact the network help desk for assistance. There should be 3 sessions per workstation (G0, G1, and G2). The screen shot printer can be modified here.

This is a tool that engages when you double-click the icon to load CU*BASE. This launcher gives us control over the startup process to increase efficiency and allow further automation in the future. Benefits of the launcher (some visible, some not): An informational window will be displayed for a few seconds while the software loads. In addition to workstation ID and server name, you'll see an indicator that shows whether the connection is encrypted or not. We will use this space for a  More...

After enabling session encryption, GOLD may present a Warning T02 error message and not launch. Here is a screenshot of the error: If you encounter this error message, there may be an issue with your workstations local certificate store. We have identified a few possible causes. Typically, your workstation has several expired certificates in the store that are causing conflicts; or your workstation does not have the correct GoDaddy intermediate certificates. Follow the steps below to corre  More...

When a device first connects to the iSeries, a virtual device is created - consider it a placeholder for that workstation or printer. Only one device can exist for each ID, which is why only one person can sign into a printer at a time. Throughout the virtual devices lifecycle, there are several different statuses that device can be in. Read below for some details! Workstations VARY ON PENDING - this is the default status of the virtual device. This status means the device is ready and wai  More...

The update process consists of three steps: Get the update package from CU*Answers Unpack the update package Update the PCs at your site Files are created by our programming team that need to get to you when it is time for an update. The combined size can be very large. To reduce the size, the files are bundled and compressed. The resulting package is placed on a server here at CU*Answers. You contact that server and retrieve the update package using either a GUAPPLE device or shortcuts that you  More...

GUAPPLE is short for GOLD Update Appliance. The GUAPPLE is a stand-alone network appliance that takes the place of the GOLD-Master update server PC. It is designed to seamlessly handle all of your GOLD software update retrieval tasks. No effort is required to retrieve software updates when using a GUAPPLE device. It will acquire GOLD update files automatically as well as custom loan screen updates, doing away with manually downloading and extracting software update files. One GUAPPLE unit  More...

To check which version of GOLD you should be on, launch Tool #326 CU Hardware Configuration then click the GOLD Release Inquiry button (F10). The current software versions are displayed at the top of the page. Of course, if we have just had an update and you try to open GOLD and are not already updated, you will receive a warning message which will show the correct version number.

The differences ultimately come down to control and cost. The online ASP system is the fastest, simplest, most inexpensive way to get started with an e-documents strategy for your credit union. With online ASP you offload the back-end service management headaches to CU*Answers. We manage, backup, secure, and patch/upgrade the eDOC servers and databases and these processes fall under our SAS 70 and third party security audits. The online ASP system consists of electronic storage of receipts, loan  More...

The Internet Retailer Support Center (IRSC) is a support desk at CU*Answers for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites for forms saved in different places! Credit unions looking to expand their virtual channel marketplace will be able to shop and explore the offerings online as well as check project development status. The  More...

Tray assignments are controlled by a combination of the model in the CU*BASE library, the print session configuration, the Windows driver, and the settings on the printer itself. Let's break down how each affects it first: Model in library - each model defines the PCL code that CU*BASE appends to the print job for duplex and trays. If the wrong model is selected, the wrong PCL may be pushed with the print job. It is also important to have a supported printer , otherwise CU*Answers cannot   More...

This can happen if you have the Launch ProDOC when logging in option turned on in your Preferences (click the Preferences button or use F5 while on the CU*BASE Home page), if the workstation you are using does not actually have ProDOC installed. ProDOC is installed locally, but your CU*BASE GOLD preferences are attached to your CU*BASE employee ID, which means they are used no matter which device you are using to log in. Usually that's a good thing, but if you happen to use a workstation  More...

For normal releases of changes to the CU*BASE GOLD software itself, no. Updates to the core software screens (called panels) are pushed to your credit union's GUAPPLE(s), then each workstation grabs those updates the next time the software is launched (assuming there are no open sessions already running). The exception to this is when we need to deploy updates to the LegaSuite client software itself. This is the client software that runs on the workstation to facilitate the use of CU*BASE  More...

This error message means that the update did not finishing downloading to your workstation from the GUAPPLE. To correct, follow the steps in this KB article: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=3760 Alternatively, you can delete the file C:\CUBASE\GOLD\cubase.jwr and relaunch GOLD to force another update.

The windows7perm.bat file needs to be saved first before it can be run, as the browser won’t allow .bat files to be run due to the potential for executing malicious content directly off of websites. To do this, simple click the URL link, select 'save' and once the file is downloaded, you can click 'run'. The black command prompt box should appear quickly and then disappear.

A Gweep is a combination of a GUAPPLE and an iSweep. The base unit is identical to a GUAPPLE and it runs a virtualized copy of an iSweep appliance, eliminating the need for two physical units. (Note: on the network, the Gweep is still two logical units and requires two unique IP addresses - one for the GUAPPLE half, one for the iSweep half.) The network requirements for the Gweep are identical to that of the iSweep. Please review the articles below and ensure that the requirements of both   More...

In Windows 10, hold down the “Shift” key while right-clicking the item in the taskbar, then select “Move Use your mouse or the arrow keys on your keyboard to move the window back onto the screen (If you have multiple windows of that same application open, such as several Word documents, in Windows 10 right-click the item in the taskbar and choose Cascade all windows. ) If you've lost sight of the GOLD Emulator window, the steps are a little different: Use Alt+Tab or   More...

The first step is to call the Network Services Department at CU*Answers for assistance (1-800-327-3478 x3). The Gold-Master must be renamed prior to adding the GUAPPLE to the network. To add the GUAPPLE to the network follow these simple instructions: Find a location for the GUAPPLE that is out of the way, has an electrical outlet nearby and a connection to your network available. Once the location has been found, remove the GUAPPLE from the packaging and set it up using the supplied vertical   More...

Click the My Preferences button (a star) in the upper-right corner of the CU*BASE home page and choose from one of the available Color themes. Use Enter when done to save. Themes are tied to your CU*BASE employee ID, so you will see that theme even if you log into CU*BASE from a different workstation.

CU*BASE GOLD requires that the following networks be routed to the CU*Answers CU*NextNET connection: For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from the LAN Required for standard Production connectivity: 63.236.240.16/28 63.236.240.48/28 63.236.240.79/32 63.236.240.128/29 63.236.240.138/32 63.236.240.144/28 Required for HA/Disaster Recovery connectivity: 216.111.149.8/30 216.111.149.16/28 216.111.149.240/28 66.115.246.224/27 In addition to t  More...

Save trees, save paper – Use your credit union’s virtual printer instead! Ever wondered how to generate a report without wasting paper actually printed a hard copy? HOLD it instead! Wherever you can enter a printer ID, you can enter HOLDxx (where xx is your credit union’s 2-character CUID) and the report can be viewed in your spooled files list but will not actually print a hard copy unless you move to one of your printer queues. TIP: You can also send things to the INST  More...

These specifications can be found in the following online help topic: https://help.cubase.org/cubase/chgpassg.htm